Refund policy

According to Art. 9 of the Law of Ukraine "On Consumer Protection", the Buyer has the right to exchange the Goods of proper quality within fourteen days, excluding the day of purchase, unless a longer period is announced by the Seller. The Buyer has the right to exchange the Goods, taking into account the provisions of the legislation on the grounds and the list of Goods that are not subject to exchange (return).

If the Buyer intends to return the Goods, such return is made in accordance with the section of the Site "Return" subject to the terms and conditions of the carrier or courier, operating in Ukraine or in another country according to the place of receipt of the Goods.

In case of presence of at least one of the listed shortcomings, the Buyer is obliged to fix it in the made act of any form. The act must be signed by the Buyer and the person who delivered the Goods or the Seller. If possible, defects should be recorded by means of photography or video. Within 1 (one) day, the Buyer is obliged to notify the manager (representative of the Seller responsible for ordering the Goods) of the identified defects and agree to replace the Goods, filling out a complaint form to return the Goods on the website https://znayomci.shop.

The Parties agree that in case of non-compliance with the mandatory requirements of this procedure, it is recognized that the Buyer receives the Goods in good condition - without any mechanical damage and in full.